Laurie    Aug 6, 2019

Faith,

Please keep in mind that this is your borrower-lender Discussion page, which *isn't* for trying to reach the Staff because they almost never visit borrowers' pages.

This page is mainly for discussing your projects and your life in general with your lenders (and theirs, too, if they wish to share). It also is for letting your lenders know about any rescheduling of your repayments that you might ever do. And it's additionally a place for VMs to post messages for you and/or for your lenders. But it isn't intended as a place for trying to reach the Staff.

To try to reach the Staff, a/k/a Team,
whom you can see here: www.zidisha.org/team,
please always click on the HELP link in your account.
Thank you.

• Faith    Aug 7, 2019

  I have tried that option but there is nowhere to post my issues. They have a list of possible issues and mine doesn't fall on any so am stuck.

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  • Laurie    Aug 7, 2019

    If there's a text-box available at any of those subject options for you to send a private message to the Staff, then go ahead and do that, even if the subject option doesn't match what you need to write about.
    
    If there isn't any option currently available with a text-box for sending a private message, then post your issue in the "Borrower Questions" section of the Forum (without posting any sensitive information, such as National Id. Number or anything like that, of course), because the Director *does* see the messages posted there every day.

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Faith    Aug 6, 2019

stop threatening me with CRB LISTING and do your job

• Laurie    Aug 6, 2019

  Those are automated emails that go out according to algorithms programmed into the system by the Staff, a/k/a Team: www.zidisha.org/team. You can try to reach them by clicking on the HELP link in your account. You will need to be patient for a reply, because there currently are only two (2) people on the Staff, while there are more than 355,000 Zidisha members (borrowers and lenders), each of whom also has a HELP link in their account for contacting the Staff, too.

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Faith    Aug 6, 2019

WHY do you keep changing my loan balance and i do not change my installments. you guys are stealing from me. right no my balance should be less than ksh7000 now its is over 24000.
what is happening who is in charge who is monitoring this accounts,Update my account urgently and I need response from you. We always check our balance be warned and i always pay weekly and my latest payment was on 5th august 2019.
check and keep track of your records....

• Laurie    Aug 6, 2019

  Faith, the Founder & Director is Julia Kurnia; it is she who is in charge.
  You can try to reach her through the HELP link in your account.
  
  It sounds to me like technical issues are affecting your account, which unfortunately is a common problem on the platform. Julia also is in charge of repairing technical bugs or delegating to another programmer to repair them when she is busy with other tasks. You can let her know about the problems with your account by using the HELP link in your account.
  
  I hope the issues with your account will be resolved for you soon.

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  • Faith    Aug 7, 2019

    Thank you. I will get in touch with them.

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    • Laurie    Aug 7, 2019

      You're welcome, Faith.
      
      You can report technical issues in the "Borrower Questions" section of the Forum. They often don't have time to answer there, but they *do* see the messages, so after you post, keep checking your account to see when the issue gets resolved. If it doesn't after a reasonable amount of time (minimum of three business days to about a week or two), then pull up the same Forum thread where you posted originally, and post a new message reminding them that you need them to look into your issue for you.
      
      Good luck, and best wishes!

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Faith    Aug 6, 2019

i have received the above email stating that i have not paid since 2017 which is not true. i have been making my payments well. please find a way to correct your records because i have all my payment records. kindly rectify that URGENTLY

Faith    Oct 16, 2015

Hope you are well. I would like to adjust my payments because i am no longer working where i was and business is doing very badly. Please accept the changes so i can try find my footing. Thanks

Faith    Sep 30, 2015

Hope this finds you well. I have been making payments though it has been challenging. I have still not been able to find stability but i will get there. I will continue hopinh you will extend me some time. Thank you

Faith    Jun 14, 2015

Hope you are well.sorry for the silence.the reason for my not payment is that i was admitted together with my daughter,we are still trying to recover.also my employement came to an end so still trying to get back to my feer.sorry for the inconvenience and am planning towards repaying back.please give me some time,i will appreciate.thanks

Faith    Nov 17, 2014

hope this finds you well.i would like to change my payments by reducing the amounts in installments and this is because business has been low for a while and due some circumstances i haven't been able to make mats for a short period.i am planning on resuming but i need time to get back on my feet.thank you for the patience.God bless

Faith    Oct 28, 2014

Hope you are well.i know it has been a while since i communicated and i apologize for that. Business has not been doing so well,i don't make as much mats since the demand is a bit low but i am trying to gather myself.Between school fees for both my daughter and myself it is a bit challenging but i am working hard to repay the installment since i have faith.Be blessed and thank you for the continued effort.

Faith    Jul 24, 2014

Hope this finds you well.i am doing well,i thank God and business is picking up well though it is abit slow at the moment.i would like to reschedule my loan since i have sorted a few issues i had and i think i will be able to manage that amount.thank you for the understanding and allowing me to be able to pay comfortably.i continue to work hard.have a lovely time.

Faith    Jun 20, 2014

the reason for rescheduling my loan is that i have enrolled my daughter to school and its a small challenge being that i am a single mother.after i have stabilised and everything is ok,hope fully less than a month i will go back to my usual payments if not more.thanks for understanding and sorry for the inconvenience.

Faith    Jun 10, 2014

Greetings,
Hope this finds you well.please excuse me on my late payment,i have been unwell and i am still recovering.i am asking that you extend me some time and i will be able to pay my loan as required.thank you for your understanding.
Be blessed.

Saul    May 22, 2014

dear Faith Maseru,
Thank you so much for updating your lenders and your prompt payments.its always very important to led your lenders know when you are behind and that will make understand.
I wish you a nice weekend and God bless you!
Regards,
Saul-Your v m.

Saul    May 22, 2014

DEAR Faith Maseru,
Thank you so much for the update,it is always very important to led your lenders know when you are behind in your payment,they are very understanding.
God bless you and have a nice weekend ahead.
Regards,
Saul-your v.m

cflint    Mar 18, 2014

I know I am only a small part of your loan but I am not bothered at all you need to be late. Thanks for keeping us posted as I always am concerned about the person when there is silence and no repayment. Best of luck to you and I hope things become easier soon.

• Faith    Mar 18, 2014

  Hope that you are well.Thank you for the encouragement.i appreciate.have a lovely time

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Faith    Mar 18, 2014

Hope that you are well.i am aware that i havent made one of my repayments.there has been some challenges but the payment will be done at the end of this week before 23rd of march.thank you and apologies for the delay.

Faith    Mar 10, 2014

Hi Lenders and Zidisha members.i just wanted to wish you all a lovely Monday.may this day be full of new experiences and fulfillment.thanks

Faith    Feb 17, 2014

Hope this finds you well.i hereby request to reschedule my loan repayment installment from 1000 to 500.i want to be able to use the extra money to invest in my business to be able to fulfill more orders.that way i will make more profit and be able to repay easily.i will be able to reschedule back to my earlier installment after a while when they stabilize.my business is doing well.Thank you.

Faith    Jan 30, 2014

dear zidisha fraternity,
Hi lenders,i will be changing my weekly repayments due to the fact that i am yet to remit weekly payments.
I will be doing doing these to make me invest a little bit more.
I do ope that these message finds you all well.
Thank you and God bless you.
Thank you and God bless you.

Faith    Jan 27, 2014

Hope this finds everyone well.i am grateful for the loan disbursed to me.i was able to buy my raw materials to make the mats that i needed for the orders that i had and for the ones i am working hard to obtain.i also managed to pay some of my fees.i will not disappoint in terms of repayment.God bless you.